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Privacy Policy

Please read this Privacy Policy carefully before using our services.

At LoveBound Quilts, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020 of New Zealand. By using our website or services, you consent to this policy.

1. Information We Collect

We may collect the following information when you use our services:

Personal information: Your name, email address, phone number, postal address, and any other information you provide when placing an order, submitting a form, or contacting us.

Order and service data: Information relating to your quilting orders, course enrolments, or pattern downloads.

Website usage data: IP address, browser type, device type, referring pages, and browsing behaviour collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

* Provide quilting services, quotes, or digital products

* Communicate with you about your order or enquiry

* Improve our website, tools, and customer experience

* Send updates, promotions, or newsletters (only if you opt in)

* Analyse traffic and usage trends using analytics tools

* Conduct marketing and retargeting through platforms like Facebook and Instagram

3. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalise content and ads, provide social media features, and analyse traffic. This may include:

Facebook Pixel

Used to measure ad performance and deliver relevant ads on Facebook and Instagram.

Google Analytics

Used to collect anonymised data about website traffic and user interaction. This helps us understand how visitors use the site and improve user experience.

To opt out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on. You can manage or disable cookies through your browser settings.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service providers: such as payment processors or email marketing platforms (e.g. Stripe, Google, Meta/Facebook)Legal authorities: if required by law Any third-party providers we use are required to respect your privacy and comply with relevant laws.

5. Data Storage and Security

Your data is stored securely using trusted hosting providers. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do this, please contact us using the details below.

7. Your Rights Under the Privacy Act 2020

Under the NZ Privacy Act, you have the right to:

Know what information we collect and why
Access and correct your personal information
Complain to the Privacy Commissioner if you believe your rights have been breached Learn more at www.privacy.org.nz